by
John W. Mitchell, Senior Correspondent | June 20, 2022
From the June 2022 issue of HealthCare Business News magazine
AI applications to improve productivity and reduce dose are also much in demand, according to Calderbank with Carestream. He cited the company's AI platforms for image enhancement, workflow intelligence, and analytics intelligence. He said their customers were especially interested in AI to manage noise cancellation.
Customers are also keen on remote service applications, according to Yellen with MXR, who said video calls have been a daily occurrence between his customers and support staff. “We are now able to instantly see and guide the site through their current issue. This allows us to resolve more than 20% of customer's calls remotely,” he said. "We have also found these interactions to be beneficial even if we are not able to remotely resolve the issue and a field service engineer needs to be dispatched to the site."
Canon also cited a shift to online services to support a host of functions, from staff education and fleet management to cybersecurity support, according to Andrea Hearn, senior manager, life cycle marketing. The company cited its partnership with Glassbeam Clinsights, an AI/machine learning, data analytics platform for predictive customer support. And Canon recently introduced its online Medical Marketplace to expedite parts ordering. Hearn added that Canon supports its part distribution network with 40 distribution depots.
“Post-COVID, we continue to experience an increase in online service usage by our customers," she said. “It’s convenient, and coupled with our vast onsite services; we are keenly focused on the needs of our customers.”
Providers are also seeking such features as dynamic digital imaging, dual-energy technology, dose tracking software, advanced auto-stitching, low-dose techniques, and feature sets that use AI technology to aid workflow and image interpretation.
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