by
John R. Fischer, Senior Reporter | August 27, 2018
From the August 2018 issue of HealthCare Business News magazine
“I think that’s going to come to a head because the regulatory bodies are looking at this and saying every aspect of that piece of OEM equipment should be accessible to the customer and its service organization,” he said. “There’s a strong undercurrent of support for that in the industry.”
Experts agree that both MVS and ISO services will grow in scale and capabilities, keeping one another on their toes. The most successful ones, though, will not grow solely on their resources and capabilities, but in how they listen and respond to the needs of their customers.
“I think the things that are really important today are having tools that are required to service the customer in the way the customer wants to be serviced,” said Barbati. “I think that’s the future for all of us but it’s changing every single day. We just need to stay in front of it.”
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